Front Desk Team Member

2 days ago


Delhi, Delhi, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

A Front Office Associate is responsible for assisting in daily operations and providing exceptional customer service. They work closely with customers and team members to ensure a seamless experience.

This role involves managing the first impressions of our guests, which requires a high level of product knowledge of the hotel and local area.

The Front Office Associate must be able to work under pressure and respond to various situations while maintaining a high level of customer service.

The ideal candidate will have previous customer service experience within the hotel or leisure sector and possess excellent interpersonal and communication skills.

Key Responsibilities
  • Assist the Front Office Manager with daily operations
  • Provide prompt service and actively seek opportunities to drive guest satisfaction
  • Ensure team awareness of feedback from guests or other departments
  • Manage, resolve or escalate guest complaints quickly
  • Work with facilities and services provided within the hotel to identify up-selling opportunities
Required Skills and Qualifications
  • Previous customer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
Benefits

This role offers an opportunity to work in a dynamic environment and develop your skills and knowledge in customer service.


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