
Senior Operations Leader
16 hours ago
As a Senior Operations Leader, you will oversee the execution of operations and drive customer satisfaction. You will collaborate with cross-functional teams to ensure timely project delivery and manage internal stakeholders to meet quality standards.
- Develop and implement operational strategies to enhance customer experience.
- Act as the highest point of escalation for regional issues and resolve them within committed timelines.
- Coordinate with teams to streamline issue resolution processes.
- Empower team members through effective leadership and hire top talent.
- Maintain adherence to defined processes and standards to deliver consistent results.
- Responsible for meeting customer move-in timelines, CSAT scores, and resolving escalations efficiently.
Key Qualifications and Expertise
- Preferred qualifications: NIT, BITS, IIT, or MBA from IIM or Tier 1 B-schools.
- 7-12 years of overall work experience in similar industries, preferably in startups.
- Proven people management skills, including direct team reporting experience.
- Strong analytical ability, attention to detail, and excellent communication skills required.
- Able to thrive in a fast-paced startup environment and manage strategic alliances effectively.
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