Senior Operations Leader

16 hours ago


Kannur, Kerala, India beBeeOperations Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Overview

As a Senior Operations Leader, you will oversee the execution of operations and drive customer satisfaction. You will collaborate with cross-functional teams to ensure timely project delivery and manage internal stakeholders to meet quality standards.


  • Develop and implement operational strategies to enhance customer experience.
  • Act as the highest point of escalation for regional issues and resolve them within committed timelines.
  • Coordinate with teams to streamline issue resolution processes.
  • Empower team members through effective leadership and hire top talent.
  • Maintain adherence to defined processes and standards to deliver consistent results.
  • Responsible for meeting customer move-in timelines, CSAT scores, and resolving escalations efficiently.

Key Qualifications and Expertise


  • Preferred qualifications: NIT, BITS, IIT, or MBA from IIM or Tier 1 B-schools.
  • 7-12 years of overall work experience in similar industries, preferably in startups.
  • Proven people management skills, including direct team reporting experience.
  • Strong analytical ability, attention to detail, and excellent communication skills required.
  • Able to thrive in a fast-paced startup environment and manage strategic alliances effectively.


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