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Key Accounts Professional

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We are currently seeking a seasoned Customer Retention and Account Specialist to handle customer interactions, facilitate subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues.

Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics like conversions and account actions.

This requires advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills to track performance metrics and improve processes, and strong communication and negotiation skills. Proficiency with CRM systems like Salesforce and experience in Zendesk are also required.

Please note that this position demands meticulous record-keeping, effective communication, and attention to detail. The ideal candidate will be proactive in resolving customer issues and maintaining a high level of customer satisfaction.