
Senior Enterprise Messaging Platform Administration Specialist
1 week ago
Enterprise Messaging Platform Administrator Lead
This role involves managing multiple systems, including Google Workspace, Microsoft 365, Staffbase, Twilio, and SendGrid.
Key Responsibilities:
- Administer configurations, directories, and security policies for Gmail/Outlook and other platforms.
- Oversee workflows, governance, and integrations for enterprise messaging platforms.
- Manage communication systems based on SendGrid/Twilio APIs.
- Ensure compliance, audit readiness, and documentation across all platforms.
- Develop standard operating procedures (SOPs), escalation matrices, and runbooks to improve incident resolution and RCA documentation.
Required Skills and Qualifications:
- 7+ years administering Google Workspace & M365 with expertise in security, SPF/DKIM/DMARC, and mobile device management (MDM) controls.
- Hands-on experience with Staffbase, Twilio, and SendGrid APIs, as well as knowledge of compliance standards (SOC2, ISO, ITGC).
- Excellent documentation and vendor management skills are essential for this position.
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