Workforce Planning Strategist
3 hours ago
We are seeking a highly skilled Workforce Planning Strategist to join our team at Hexaware Technologies.
This is an excellent opportunity for a seasoned professional to take on a strategic role in workforce planning and make a significant impact on our organization's success.
About the RoleThe successful candidate will be responsible for designing, developing, and implementing strategic workforce planning initiatives that align with our business objectives.
Key responsibilities include:
- Establishing procedures and processes for staffing, scheduling, forecasting, and planning
- Designing and implementing scheduling and capacity planning to support contact center locations
- Building and leading a responsive team that meets required standards and delivers on critical staff planning activities
The ideal candidate will have a solid understanding of WFM fundamentals, proven experience in workforce planning, and excellent project management skills.
RequirementsTo succeed in this role, you will need:
- A minimum of 5-7 years of experience in workforce planning or a related field
- Proven ability to deliver organizational projects within designated timelines
- Highly developed interpersonal skills and the ability to establish positive working relationships with stakeholders and clients
- Willingness to work in rotational shifts
In addition to a competitive salary, we offer:
- A comprehensive benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
We offer a competitive estimated salary of $85,000 - $110,000 per year, depending on experience.
As a Workforce Planning Strategist at Hexaware Technologies, you will have the opportunity to work on challenging projects, develop your skills, and contribute to our organization's success.
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