Workforce Planning Strategist

3 hours ago


India Hexaware Technologies Full time
Job Summary

We are seeking a highly skilled Workforce Planning Strategist to join our team at Hexaware Technologies.

This is an excellent opportunity for a seasoned professional to take on a strategic role in workforce planning and make a significant impact on our organization's success.

About the Role

The successful candidate will be responsible for designing, developing, and implementing strategic workforce planning initiatives that align with our business objectives.

Key responsibilities include:

  • Establishing procedures and processes for staffing, scheduling, forecasting, and planning
  • Designing and implementing scheduling and capacity planning to support contact center locations
  • Building and leading a responsive team that meets required standards and delivers on critical staff planning activities

The ideal candidate will have a solid understanding of WFM fundamentals, proven experience in workforce planning, and excellent project management skills.

Requirements

To succeed in this role, you will need:

  • A minimum of 5-7 years of experience in workforce planning or a related field
  • Proven ability to deliver organizational projects within designated timelines
  • Highly developed interpersonal skills and the ability to establish positive working relationships with stakeholders and clients
  • Willingness to work in rotational shifts
Benefits

In addition to a competitive salary, we offer:

  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
What We Offer

We offer a competitive estimated salary of $85,000 - $110,000 per year, depending on experience.

As a Workforce Planning Strategist at Hexaware Technologies, you will have the opportunity to work on challenging projects, develop your skills, and contribute to our organization's success.



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