Key Performance Improvement Specialist, Delivery Experience
1 week ago
Key Job Responsibilities
As a Delivery Experience Efficiency Expert, you will be responsible for:
- Conducting deep dives and audits of the checkout experience to identify and catalogue defects.
- Performing specialized audits for machine learning models related to Delivery Experience Programs.
- Managing small to medium-sized projects aimed at enhancing Delivery Experience programs.
- Collaborating with cross-functional teams, including senior leaders and product management teams.
- Resolving internal and external customer escalations while adhering to established quality and service level goals.
BASIC QUALIFICATIONS
- Bachelor's degree in engineering or a related field.
- Proficiency in running SQL queries.
PREFERRED QUALIFICATIONS
- Experience in creating and maintaining SQL queries.
About ADCI - Karnataka
At ADCI - Karnataka, we are committed to delivering exceptional customer experiences through innovative solutions. As a Delivery Experience Efficiency Expert, you will play a critical role in enhancing our services and driving business growth.
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