Key Performance Improvement Specialist, Delivery Experience

1 week ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time

Key Job Responsibilities

As a Delivery Experience Efficiency Expert, you will be responsible for:

  • Conducting deep dives and audits of the checkout experience to identify and catalogue defects.
  • Performing specialized audits for machine learning models related to Delivery Experience Programs.
  • Managing small to medium-sized projects aimed at enhancing Delivery Experience programs.
  • Collaborating with cross-functional teams, including senior leaders and product management teams.
  • Resolving internal and external customer escalations while adhering to established quality and service level goals.

BASIC QUALIFICATIONS

  • Bachelor's degree in engineering or a related field.
  • Proficiency in running SQL queries.

PREFERRED QUALIFICATIONS

  • Experience in creating and maintaining SQL queries.

About ADCI - Karnataka

At ADCI - Karnataka, we are committed to delivering exceptional customer experiences through innovative solutions. As a Delivery Experience Efficiency Expert, you will play a critical role in enhancing our services and driving business growth.



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