Customer Service Officer

3 weeks ago


Dehra Dūn, Uttarakhand, India IndiGo Full time
Job Title: Customer Service Officer

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at Dehradun Airport.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and efficient travel experience. This role involves working in a fast-paced environment, handling customer inquiries, and resolving issues in a professional and courteous manner.

Key Responsibilities:
  • Provide excellent customer service to passengers, responding to their queries and resolving issues in a timely and professional manner.
  • Handle customer complaints and concerns in a fair and respectful manner, escalating issues to management as necessary.
  • Work collaboratively with other airport staff to ensure seamless operations and a positive passenger experience.
  • Stay up-to-date with airport procedures and policies, ensuring compliance with all relevant regulations.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Strong problem-solving skills, with the ability to think critically and resolve issues independently.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Previous customer service experience, preferably in an airport or travel-related environment.
  • Basic knowledge of airport procedures and policies.
  • Ability to speak multiple languages, including English and Hindi.
What We Offer:

IndiGo offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to providing a positive and inclusive work environment, where our employees can thrive and reach their full potential.

Apply now to join our team and become a part of our mission to provide exceptional customer service and ensure a smooth and efficient travel experience for our passengers.



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