Front Office Manager

6 days ago


Dehra Dūn, Uttarakhand, India The Punarnava Resort Full time
Front Office Executive Responsibilities:

The Front Office Executive plays a crucial role in ensuring a smooth and enjoyable stay for our guests at The Punarnava Resort. As the face of our hotel, this individual is responsible for providing exceptional customer service, managing guest relationships, and ensuring seamless operations within the front office department.

  • Guest Services: Greet and register guests, assign rooms, and provide room key cards.
  • Front Office Operations: Manage front office systems, handle guest complaints, and maintain accurate records of room availability and guest accounts.
  • Revenue Management: Assist with OTA and revenue management tasks, including posting charges to guest folios and making restaurant, transportation, or entertainment reservations.
  • Quality Assurance: Maintain high-quality guest relations, ensure compliance with company policies and procedures, and adhere to safety procedures.
  • Team Collaboration: Coordinate with other departments to ensure efficient activities and achieve a 90% walk-in conversion rate goal.

Other duties may be assigned based on company needs.


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