Process Improvement Analyst

1 week ago

Hyderabad Secunderabad Telangana, India beBeeNegotiation Full time ₹ 5,00,000 - ₹ 8,00,000
Dispute Resolution Specialist">

We are seeking a skilled Dispute Resolution Specialist to join our team. This role will involve identifying the root causes of deductions, collaborating with internal and external stakeholders to resolve them, and ensuring accurate financial reconciliation.

">Responsibilities
  • ">
  • Review and analyze customer deductions (e.g., pricing, shortages, returns, freight, promotional claims) submitted via remittances or portals.">
  • Research and validate the legitimacy of deductions by referencing contracts, invoices, proof of delivery, purchase orders, and internal approvals.">
  • Classify and code deductions accurately (valid, invalid, partially valid) per client policies.">
  • Coordinate with internal departments (Sales, Customer Service, Logistics, Pricing, and Trade Compliance) to resolve open disputes.">
  • Communicate with customers/distributors (via email or phone) to clarify discrepancies or request supporting documents.">
  • Initiate collection efforts for invalid deductions and escalate issues per established procedures.">
  • Document and track dispute resolution activities in Oracle or claims management tools.">
  • Prepare reports on deductions trends, root cause analysis, and aging of open items.">
  • Support audits and compliance reviews by maintaining detailed records and documentation.">
  • Ensure SLA adherence, confidentiality, and compliance with both the service provider and client’s standards.">
Qualifications
  • ">
  • Bachelor’s degree in finance, Accounting, Business Administration, or a related field.">
  • Excellent experience in collections, preferably in a B2B environment.">
  • Experience supporting US clients or working in an international delivery service model.">
  • Strong communication skills in English (spoken and written).">
  • Proficient in MS Excel, ERP systems (e.g., Oracle, NetSuite), and collection tools (e.g., High Radius).">
  • Good understanding of AR processes, credit control, and DSO metrics.">
  • Ability to manage multiple accounts and prioritize tasks effectively.">
  • Strong negotiation, problem-solving, and interpersonal skills.">
  • Knowledge of Oracle.">
Preferred Qualifications
  • ">
  • Familiarity with the semiconductor or electronics industry.">
  • Familiarity with US accounting standards and business culture.">
  • Prior experience working for a BPO/Service Provider serving a US-based manufacturing client.">
  • Ability to work in US time zones or overlap hours as needed.">
  • High attention to detail and analytical thinking.">
Why Join Us
  • ">
  • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.">
  • Make an impact - Drive change for global enterprises and solve business challenges that matter.">
  • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.">
  • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.">
  • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.">

Genpact is an Equal Opportunity Employer.

"],

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