Customer Service Representative: Inbound Voice Process

6 days ago


Bengaluru, Karnataka, India Merritt Innovative Solutions India Pvt. Ltd. Full time
About the Role:

At Merritt Innovative Solutions India Pvt. Ltd., we are seeking a skilled Customer Service Representative to join our team. As an Inbound Voice Process professional, you will be responsible for handling customer inquiries related to logistics, providing product information, and resolving complaints in a timely and efficient manner.

Key Responsibilities:
  • Handle inbound customer calls, responding to inquiries, and resolving issues related to logistics, products, and services.
  • Provide accurate information on shipping rates, timelines, and product details.
  • Escalate complex issues to internal departments and ensure timely resolution.
  • Update customer records after each interaction and maintain a high level of customer satisfaction.
  • Meet or exceed performance targets, including call handling times and customer satisfaction scores.

Requirements:
  • Excellent verbal communication skills in English.
  • Problem-solving skills to resolve customer issues effectively.
  • Attention to detail to accurately document customer information.
  • Basic knowledge of computer systems and software applications.
  • Strong commitment to providing high-quality customer service.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • Competitive compensation and benefits package.


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