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Inbound Voice Process Associate

1 month ago

Bengaluru, Karnataka, India Merritt Innovative Solutions India Pvt. Ltd. Full time

Job Title: Inbound Voice Process Executive Logistics

Key Responsibilities:
  • Respond to inbound customer calls related to logistics inquiries, such as shipment tracking, delivery status, and service availability.
  • Provide information on products and services, shipping rates, and timelines to customers.
  • Resolve customer complaints by understanding the issue, offering accurate solutions, and ensuring timely resolution.
  • Coordinate with internal departments to ensure smooth shipment operations.
  • Update customer records in the database after each interaction.
  • Follow up on customer queries and ensure satisfaction.
  • Adhere to company policies, processes, and performance metrics related to customer service.
  • Escalate issues to the appropriate departments when necessary.
  • Meet or exceed daily/weekly performance targets.
Required Skills:
  • Effective communication skills in English, with clear pronunciation and a customer-friendly attitude.
  • Problem-solving ability to provide quick, effective solutions to customer issues.
  • Attention to detail to accurately document customer information and inquiries.
  • Basic technical knowledge of computer systems and software applications.
  • Strong commitment to providing high-quality customer service.
Qualifications:
  • High School/Diploma or equivalent qualification.
  • Prior experience in customer service, particularly in a voice process, is an advantage.
  • Freshers with good communication skills are welcome.