
Field Operations Specialist
1 week ago
Job Opening: Operations Manager for Technical Services
We are seeking skilled professionals to fill the role of Operations Manager for Technical Services.
Key Responsibilities:- Installation and Maintenance: Manage teams responsible for installing, maintaining, and repairing products at customer locations while adhering to safety standards and service protocols.
- Troubleshooting and Warranty Claims: Diagnose issues efficiently and resolve warranty complaints with a high level of accuracy.
- Technical Support and Training: Provide on-site technical support and training to customers to ensure satisfaction with our products and services.
- Team Coordination: Coordinate with internal technical and service teams for escalations and quick resolutions, maintaining accurate records of service activities, visits, and complaint status.
- Safety and Compliance: Ensure compliance with safety standards and company service protocols while working at customer sites.
- Customer Relationships: Build strong relationships with customers, particularly in industries such as railway services.
Required Skills & Qualifications:
- Technical Expertise: Strong knowledge of mechanical or electrical systems, troubleshooting, and repair expertise in industrial or railway equipment.
- Problem-Solving Abilities: Good problem-solving and decision-making abilities, with a willingness to learn and adapt to new situations.
- Communication Skills: Excellent communication skills with a focus on building trust and rapport with customers.
Qualifications:
- Diploma / ITI in Mechanical or Electrical Engineering.
- Freshers and experienced candidates welcome.
- Prior experience in manufacturing, engineering, or railway industry preferred.
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