Telecommunications Customer Service Representative
22 hours ago
Lumen Technologies, a leading provider of communications and network services, is seeking a highly skilled Customer Service Account Specialist to join its team. With a strong focus on customer experience, this role offers the opportunity to grow within a dynamic technology company.
About the Role
As a Customer Service Account Specialist at Lumen, you will be responsible for delivering exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.
This exciting opportunity will allow you to exercise your excellent sales and service skills while growing within a leading telecommunications company. You will be responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling Lumen products and services as solutions for customers communication, technology, and entertainment needs.
Responsibilities
- Field inbound online chats and calls from potential and existing customers
- Resolve complex questions, solve issues, and sell Lumen products and services
- Establish new accounts in the billing system
- Provide customer service and solutions to problems
- Handle credit inquiries and resolve customer complaints
Requirements
- 3+ years experience in a customer-facing or sales environment, experience handling inbound/outbound calls working for International Clients
- Exemplary oral and written communications/comprehension skills in English
- Background in a customer-focused or problem-solving environment Promotes and sells products and services to customers
- Ability to work independently without direct onsite supervision Proficient in working with several computer applications and databases
- Strong customer focus, problem-solving skills, and time management skills
- Experience in complaint handling and resolution
- Ability to meet and exceed monthly performance targets
What We Offer
- Competitive compensation package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to grow and develop your career within a leading telecommunications company
Location
Lumen Technologies, Monroe, Louisiana
Estimated Salary Range
$45,000 - $60,000 per year
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