
Career Opportunity: Lead Collections Management
5 days ago
As a seasoned Collection Manager, you will be responsible for leading and managing a team of collectors to achieve maximum collections while adhering to company policies and procedures.
">- Drive collection efficiency and minimize roll forward of cases
- Plan, evaluate, implement, and continuously improve all aspects of credit & collection functions and processes
- Responsible for leading, managing, developing, and training a team of collectors
- Ensure professional relationships are established and maintained with clients and attorneys
- Prepare periodic reports on collections activities, including summaries on delinquency ratios
Key Responsibilities Include:
- Achieve collection targets on various parameters like resolution, flows, and credit cost
- Allocate work to the field executives and ensure that all the agencies in the location perform as per defined plan
- Ensure payments, Audit receipts get deposited within the defined structured plan
- Collect feedback from the agency on a daily basis
- Ensure that the team adheres to the defined processes and policies while dealing with customers
- Prepare documentation necessary to create the Credit or Debit Memo necessary to true up a customer account
- Oversee and assist with the clean-up of RU's (unapplied receipts), short paid invoices, and Charge Backs
- Manage the team of Field Collection Executives and Collection Support Team
- Monitor productivity of field collection executives on a daily basis
- Conduct revised/refresher policy & process training of collections team at regular intervals
- Direct interaction with selected clients in resolving receivables delinquencies
Requirements:
- Proven track record of success in collections management
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Knowledge of credit and collection functions and processes
Benefits:
- Competitive salary and bonus structure
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
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