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CMDB Implementation Specialist

2 months ago

Coimbatore, Tamil Nadu, India Alcor Solutions, Inc. Full time

Company Overview

Alcor Solutions, Inc. is a leading provider of ServiceNow implementation services. We help our clients unlock the full potential of their IT service management capabilities.

Salary Range: $120,000 - $180,000 per year

Job Description

We are seeking an experienced CMDB Implementation Specialist to join our team. As a key member of our delivery team, you will be responsible for delivering high-quality implementations of our IT Operations Management (ITOM) and Asset Management solutions using ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.

You will work closely with our customers to gather requirements, deliver demonstrations, and outline future roadmaps. A solid understanding of ITOM products, integrations, and both data center and cloud infrastructure environments is crucial for success in this role.

Key Responsibilities:

  • Deliver implementations focused on IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, DevOps, and cloud initiatives.
  • Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.
  • Elicit, document, and maintain requirements that enable Solution developers to deliver the value of IT Operations Management on the ServiceNow platform.
  • Provide ITOM and Asset mentoring and training to customers, peers, and other stakeholders through opportunities to promote digital transformation.
  • Demonstrate the ITOM products to prospects and existing customers, both onsite and remote.
  • Lead workshop sessions collaborating with clients and developers to ensure requirements are met and ensure integrations support CMDB/CSDM and asset integrity.

Required Skills and Qualifications:

  • Minimum 7 years of experience with Asset Implementations on a major Service Management Platform, such as ServiceNow or BMC Remedy.
  • Ability to lead an Asset and Configuration Management Workshop.
  • Ability to write requirement stories and proper acceptance criteria.
  • Ability to lead client teams through story refinement workshops.
  • Ability to train and transfer knowledge on the asset lifecycle process in a client workshop.

Benefits

  • Opportunity to work with leading-edge technology and innovative customers.
  • Competitive salary range ($120,000 - $180,000 per year).
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off policy.

Others

At Alcor Solutions, we pride ourselves on creating a collaborative and dynamic work environment that encourages growth and innovation. If you are passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity.