CMDB Implementation Specialist
6 days ago
Company Overview
Alcor Solutions, Inc. is a leading provider of ServiceNow implementation services. We help our clients unlock the full potential of their IT service management capabilities.
Salary Range: $120,000 - $180,000 per year
Job Description
We are seeking an experienced CMDB Implementation Specialist to join our team. As a key member of our delivery team, you will be responsible for delivering high-quality implementations of our IT Operations Management (ITOM) and Asset Management solutions using ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.
You will work closely with our customers to gather requirements, deliver demonstrations, and outline future roadmaps. A solid understanding of ITOM products, integrations, and both data center and cloud infrastructure environments is crucial for success in this role.
Key Responsibilities:
- Deliver implementations focused on IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, DevOps, and cloud initiatives.
- Contribute to and maintain a showcase of ITOM and ITAM solution configurations, stories, and test use cases created on the ServiceNow platform.
- Elicit, document, and maintain requirements that enable Solution developers to deliver the value of IT Operations Management on the ServiceNow platform.
- Provide ITOM and Asset mentoring and training to customers, peers, and other stakeholders through opportunities to promote digital transformation.
- Demonstrate the ITOM products to prospects and existing customers, both onsite and remote.
- Lead workshop sessions collaborating with clients and developers to ensure requirements are met and ensure integrations support CMDB/CSDM and asset integrity.
Required Skills and Qualifications:
- Minimum 7 years of experience with Asset Implementations on a major Service Management Platform, such as ServiceNow or BMC Remedy.
- Ability to lead an Asset and Configuration Management Workshop.
- Ability to write requirement stories and proper acceptance criteria.
- Ability to lead client teams through story refinement workshops.
- Ability to train and transfer knowledge on the asset lifecycle process in a client workshop.
Benefits
- Opportunity to work with leading-edge technology and innovative customers.
- Competitive salary range ($120,000 - $180,000 per year).
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off policy.
Others
At Alcor Solutions, we pride ourselves on creating a collaborative and dynamic work environment that encourages growth and innovation. If you are passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity.
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