Network Infrastructure Engineer

2 weeks ago

Kollam, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 11,00,000
Job Title: Network Support Specialist

This role requires a customer-focused individual to provide technical support for remote access internet VPN products, managed security and network services, Software as a Service Products (SaaS), with high first call resolution.

Responsibilities:
  • Phone/Chat/Email Support
  • Apply handling processes consistently.
  • Log and track all communications received into the ticketing system.
  • Establish a quality working relationship with a variety of customers.
  • Follow defined standards to resolve a specific set of problems.
  • Follow defined standards to collect and follow up on escalated issues.
  • Escalate issues within the defined standards.
  • Level I Support
  • Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
  • Troubleshoot and resolve hardware, software, and communications issues by interacting with application end users, application engineers, system engineers and hardware / software vendors.
Key Skills:
  • Familiarity with network protocols including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
  • Able to interpret output from network traffic analysis tools such as Ethereal (Wireshark)
  • Effective communication and problem-solving skills to address customer needs.
  • Experience with Meraki and Fortinet firewalls.
  • Ability to work effectively in a dynamic team environment.
Benefits:
  • Opportunity to work with a fast-paced technology company.
  • Professional development opportunities to enhance your skills.
  • A collaborative and supportive team environment.

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