CRM System Manager
2 weeks ago
As a CRM Administrator, you will oversee the implementation, configuration, and maintenance of our CRM system. Ensuring data integrity and accuracy within the database is crucial, and you will be responsible for customizing the system to meet our specific needs.
Key responsibilities include providing training to employees on the CRM system, offering technical support, and collaborating with IT teams to resolve technical problems and implement system updates. You will also create and manage customized reports and dashboards, analyze CRM data to identify trends and customer behavior, and present insights and recommendations to key stakeholders.
Furthermore, you will work on integrating the CRM system with other software and tools used in our manufacturing process, implement automation processes to reduce manual data entry, and optimize CRM-related processes to enhance efficiency. Ensuring the security and privacy of customer data and staying up-to-date with industry trends and CRM best practices are also essential aspects of this role.
As a CRM Administrator, you will be responsible for promoting the CRM system's benefits to encourage user adoption and engagement, gathering feedback from users, and making necessary adjustments to improve their experience. You will also liaise with CRM software vendors to address issues, obtain updates, and leverage support resources. Finally, you will lead or participate in CRM-related projects, such as system upgrades or migrations.
Requirements and qualifications:
- Oversee CRM system implementation and maintenance
- Ensure data integrity and accuracy
- Customize CRM system to meet our needs
- Provide employee training and technical support
- Collaborate with IT teams to resolve technical issues
- Create and manage customized reports and dashboards
- Analyze CRM data to identify trends and customer behavior
- Promote CRM system benefits to encourage user adoption
- Liaise with CRM software vendors
- Lead or participate in CRM-related projects
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