Digital Service Operations Specialist

1 week ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Digital Service Operations Lead

Job Description:

As a Digital Service Operations Lead, you will play a pivotal role in ensuring seamless and resilient service delivery across our integrated operations landscape. This involves overseeing the performance and continuity of critical applications, including order management, demand planning, procurement, and digital enablement tools. Your expertise will be crucial in driving proactive monitoring, incident, service, and problem management to minimize business disruptions.

This role requires strong leadership skills, with the ability to orchestrate cross-functional collaboration and own escalations and continuous improvement. You will ensure platform stability and empower the organization with enhanced visibility, faster execution, and data-driven decision-making across the enterprise.

Key Responsibilities:

  • Oversee performance and continuity of Integrated OPS platforms
  • Drive proactive monitoring and incident/service/problem management
  • Lead process enhancements across diverse operational applications
  • Partner with cross-functional teams to ensure integrated service delivery
  • Own end-to-end delivery, enhancement, and support of core integrated business operations applications
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Bachelor's degree in Computer Science or IT + MBA from a reputable business school
  • 5-7 years of experience in IT service delivery or digital operations, preferably in FMCG or manufacturing sectors
  • Strong understanding of Integrated OPS applications, with hands-on experience in platforms such as Logistics, Demand Planning, Procurement, Supply Chain, or similar systems
  • Demonstrated skills in vendor management, delivery excellence, service reporting, operational planning, and proactive issue resolution
  • Proven ability to translate business requirements into effective delivery execution and communicate clearly with stakeholders
Benefits:

As a Digital Service Operations Lead, you will have the opportunity to:

  • Ensure high-performance, uptime, and stability across Integrated OPS platforms
  • Deliver seamless service support and timely issue resolution
  • Champion automation, process improvement, and integration initiatives
  • Empower the organization with enhanced visibility, faster execution, and data-driven decision-making
Others:

This role is ideal for those who are passionate about the intersection of IT, sales, and business operations. If you're looking for a challenging role that offers opportunities for growth and development, apply now

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