Senior Network Support Specialist

1 day ago

Mumbai, Maharashtra, India beBeeNetwork Full time US$ 1,00,000 - US$ 1,50,000

Job Title: Senior Network Support Specialist

We are seeking a highly skilled and experienced Senior Network Support Specialist to join our team.

The ideal candidate will have a strong background in network engineering, excellent troubleshooting skills, and the ability to communicate complex technical information effectively.

Responsibilities:
  • Provide expert-level support for all aspects of network infrastructure, including design, implementation, and troubleshooting.
  • Collaborate with cross-functional teams to identify and resolve complex network issues.
  • Develop and maintain comprehensive knowledge of network protocols, technologies, and best practices.
  • Stay up-to-date with industry trends and advancements in network engineering.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
  • Use acquired knowledge to suggest and contribute to Knowledge Base articles.
Requirements:
  • Bachelor's/Master's Degree in Engineering/Computer Science/IT is preferred but not mandatory.
  • Knowledge of networking industry, products, and protocols.
  • Knowledge of TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc.
  • Proven work experience to troubleshoot complex and dynamic customer environments.
  • Expertise in balancing the communications needs of each customer case.
  • A strong analytical mind and the ability to triage.
  • Excellent written and verbal communication skills.
  • Ability to clearly and concisely articulate matters to customers.
  • Outstanding customer service skills.
  • Excellent account management, follow-through, and attention to detail.
  • Ability to multitask and be adaptable to work in a fast-paced environment.
  • 1+ years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting.

Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced network engineer looking for a new challenge, please submit your application.

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