Expert Security Operations Professional

1 day ago

Belgaum, Karnataka, India beBeeCybersecurity Full time ₹ 9,87,654 - ₹ 12,34,567
Job Title: Cybersecurity Operations Expert

Overview:

Cybersecurity is a critical aspect of modern business operations. As a Cybersecurity Operations Expert, you will play a key role in ensuring the security and integrity of our networks and systems.

Key Responsibilities:

  • Monitor and analyze network/cloud security devices, systems, and tools incidents.
  • Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls, proxies, distributed denial of service systems, data labeling and loss systems, and host-based security controls.
  • Follow established work instruction playbooks and runbook automations activities.
  • Provide feedback to modify and suggest changes to work instructions for similar impacting events.
  • Understand and work within established Service Level Agreements (SLA) to ensure timely response.
  • Support and promote Cybersecurity operation standards and excellence.
  • Continuously improve core functions expected from Cybersecurity Operations Center.
  • Track, update, and resolve all assigned incidents, changes, and problem reports in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality.
  • Follow documented support procedures, manage each issue through resolution or turnover to maintain established service levels.
  • Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction.
  • Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames.
  • Review and solicit improvements through second-level support groups and peers.
  • Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams.
  • Modify and create work instructions or recipes to prepare for similar impacting events and allow for a quicker response.
  • Constantly review work instructions for accuracy and ask for improvements through second-level support groups.
  • Lead, support, or contribute based on various incident bridges stewardship in support of timely resolution of internal issues.
  • Proactively monitor, recognize, analyze, isolate, and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques.
  • Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents.

Requirements:

To be successful in this role, you will need:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
  • Knowledge of cybersecurity principles, practices, and technologies.
  • Experience with network/cloud security devices, systems, and tools.
  • Proficiency in scripting languages such as Python or PowerShell.
  • Ability to learn and adapt to new technologies and processes quickly.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

What We Offer:

We offer a dynamic and supportive work environment, collaborative teams, and opportunities for continuous learning and professional growth.

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