FBA Operations Team Lead

21 hours ago


Bengaluru, Karnataka, India myGwork Full time
Lead FBA Support Operations with Amazon

This role is for a highly motivated Team Manager to lead teams of up to 20 front-line associates in the FBA Support Operations team. As an FBA Support Operations Team Manager, you will hold a front-line management position responsible for managing a team of Machine Learning Data associates.

The ideal candidate is one who can respond to day-to-day people issues while maintaining a focus on the bigger picture. This leadership role involves setting vision, direction, and culture of the team by managing individual and team performance expectations and goals.

Responsibilities include:

  • Setting performance expectations and goals for individuals and teams.
  • Providing coaching feedback sessions and frequent one-on-ones that focus on performance, attendance adherence, and career development.
  • Serving as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  • Partnering with stakeholders to ensure consistent employee experience.
  • Leading team meetings focused on team performance, policy, and site updates, as well as team-building activities.

You will also be responsible for creating and updating weekly and monthly productivity reports displaying team performance against expectations. Additionally, you will speak to team members on performance and ongoing coaching methods in weekly performance review meetings.

We are seeking someone with at least 4+ years of operational and/or retail management experience, including 2+ years of team management experience. Knowledge of Microsoft Office products and applications, particularly MS Excel and Word, is required at an advanced level. Preferred qualifications include experience with operations, risk, fraud investigations, and six sigma tools and Lean techniques.

A successful Team Manager will possess strong leadership skills, ability to communicate effectively, and drive process improvements. You will be part of our inclusive culture that empowers Amazonians to deliver the best results for our customers.



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