Senior Operations Manager
8 hours ago
We are seeking a highly motivated and experienced Senior Operations Manager to lead our Fulfillment and Support team. This is an exciting opportunity to join Amazon's inclusive employer, myGwork, as a member of the LGBTQ+ business community.
Job DescriptionFulfillment by Amazon (FBA) is built around Amazon's world-class capability in ordering, fulfillment, transportation, and customer service. By leveraging our current scale and supply chain, FBA provides a low-cost alternative for fulfillment, enabling third-party Sellers to rapidly grow their business. Our team reviews Sellers' financial and inventory-related questions, ensuring they are addressed in accordance with policy. We believe consistency is the foundation of the world-class service we provide our Sellers.
The FBA Support Operations team is responsible for reviewing Sellers' financial and inventory-related questions, addressing them in accordance with policy. We aim to ensure consistent and fair evaluation of Seller reimbursement requests. As a Senior Operations Manager, you will be responsible for managing a team of up to 20 front-line associates, providing individual coaching feedback sessions, and frequent one-on-ones focused on performance, attendance adherence, and career development.
Main Responsibilities- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence, and career development.
- Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
- Partner and communicate with stakeholders to ensure consistent employee experience.
- Lead team meetings focused on team performance, policy, and site updates, and team-building activities.
A successful candidate should have 4+ years of operational and/or retail management experience, 2+ years of team management experience, and advanced knowledge of Microsoft Office products and applications (esp. MS Excel, Word). Experience with operations, risk, fraud investigations, Six Sigma tools, and Lean techniques is preferred.
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
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