Security Operations Centre Operator
1 month ago
Job Title: Command Centre Operator
Job Summary:
We are seeking a highly skilled and experienced Command Centre Operator to join our team at Trigyn Technologies. The successful candidate will be responsible for monitoring video feeds, handling alerts, and coordinating with our Quick Response Team (QRT) in the event of incidents.
Key Responsibilities:
- Monitor video feeds from branches and respond to alerts in a timely and efficient manner.
- Coordinate with the QRT to respond to incidents and provide technical support as needed.
- Provide on-call support to branch managers for arming and disarming of branches.
- Assist the on-field installation team with technical support for the configuration of video management systems and intrusion panels.
- Identify and coordinate with the on-field team to resolve technical issues with intrusion panels, cameras, and NVRs.
- Submit daily reports on QRT visits, arming and disarming, and site faults.
- Review data in software for branches, police stations, fire stations, and QRT on a periodic basis.
Essential Skills and Experience:
- Commerce or Science graduates with good English and Hindi communication skills.
- 1-2 years of work experience in customer handling and on-call support.
- Comfortable operating software applications.
- Good grasping of organizational processes.
- Presentable to coordinate with the S&S team.
- CCTV/Surveillance system knowledge is an added advantage.
- Willingness to work in rotational shifts, including Saturdays, Sundays, and public holidays.
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