Azure Support Engineer

3 weeks ago


Pune, Maharashtra, India Vsquare Systems Pvt. Ltd. Full time
About the Job

We are seeking a highly skilled Azure Support Engineer to join our team at Vsquare Systems Pvt. Ltd.

Job Summary

The successful candidate will be responsible for providing technical support to Azure customers, focusing on Azure services and infrastructure. This role requires a strong understanding of Azure, Linux, and OS patching, as well as previous experience in enterprise support.

Key Responsibilities
  • Assist customers in diagnosing and resolving issues related to Azure services, configurations, and resources.
  • Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).
  • Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.
  • Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.
Requirements
  • Strong expertise in Azure cloud services and products.
  • Proficiency in Linux operating systems, including OS patching and system administration.
  • Experience with system monitoring tools and practices.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
Working Conditions

The successful candidate will be required to work in rotational shifts, including night shifts from 6:30 PM to 6:30 AM, and be open to onsite travel to Singapore when required.



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