Director of Operational Efficiency
12 hours ago
Job Overview:
">We are seeking an Operational Excellence Director to oversee and optimize end-to-end business operations, ensuring high-quality service delivery.
">This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.
">Key Role Deliverables:
">- ">
- Business Transformation (80%)">
- Design & implement operational excellence framework best suited for the vertical">
- Formulate & Manage detailed KPI table across all businesses in e-commerce domain ">
- Identify and lead improvement initiatives in internal business/ operational processes ">
- Drive innovation & automation for waste elimination & efficiency improvement ">
- Engage the employee base in various operational excellence initiatives ">
- Service Delivery (20%)">
- Provide service delivery support to process owners (located at different location). This includes people management, performance tracking/financial analysis(Invoicing) & ensuring team is adhering to company Policies/standards.">
- Ensuring adherence to service levels as defined by the client ">
- Headcount management/co-ordination at client site.">
Project & Team Management:
">- ">
- Oversee multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards.">
- Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs & content developers.">
- Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.">
Operational & Process Excellence:
">- ">
- Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.">
- Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement. ">
- Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.">
Required Skills & Qualifications:
">- ">
- Currently working as at least Assistant Manager or Manager for 2+ years">
- Strong Analytical & Problem-Solving Skills ">
- Should have demonstrated project / program management skills ">
- Extensive understanding of mistake proofing & automation tools ">
- Lean Six Sigma GB certified (or BB trained) would be added advantage">
- Experience of E-Commerce / Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage">
- People management skills">
- Great communication skills, Self-Motivated Independent worker, Excellent interpersonal skill ">
- Strong stakeholder and client management skills.">
- Ability to lead and manage a diverse team across multiple functions.">
- Excellent analytical, problem-solving, and decision-making abilities.">
- Proficiency in project management tools, reporting dashboards, and financial systems is a plus.">
Keynotes:
">Work from Client location (leading ecom/shopping website)
">5 Days working/India work hours
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