Beauty Director

This is a senior leadership position responsible for leading the Beauty Department, driving service sales, customer satisfaction, and operational excellence.

• Sales & Business Growth:
  • Achieve sales targets for beauty, derma, and products
  • Drive upselling, cross-selling, and renewals
• Customer Excellence:
  • Maintain high NPS with excellent service standards
  • Conduct client consultations and resolve concerns
  • Ensure timely package execution and follow-ups
• Operations & Compliance:
  • Maintain adherence to SOPs, hygiene, and equipment upkeep
  • Track product consumption and manage stock effectively
  • Ensure accurate documentation and system entries
• Team Leadership:
  • Recruit, train, and motivate the Beauty team
  • Allocate work, manage rosters, and monitor performance
  • Conduct regular meetings, share promotions/incentives, and resolve grievances
• Collaboration:
  • Partner with Slimming Head, Derma team, and Marketing/BTL for cross-functional growth and activations

Key Responsibilities:

• Strong technical knowledge in skin & hair services
• Sales-driven with proven ability to achieve targets
• Excellent leadership, communication & interpersonal skills
• Client-centric with strong problem-solving ability
• Flexible to handle shifts, relocations, and promotional duties

Requirements:

• 4-7 years of experience in beauty or cosmetics industry
• At least 2 years of experience in a leadership role
• Degree/Diploma in Cosmetology / Beauty Therapy / BDS + Cosmo