Senior Operations Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Senior Operations Manager to lead our Chennai site. The ideal candidate will have a strong background in operations management, with a proven track record of success in managing large teams and driving business growth.
Key Responsibilities
- Manage capacity planning, scheduling, forecasting, real-time management, and reporting
- Coordinate with operations and various departments on a regular basis
- Monitor all required KPIs effectively to ensure they meet their targets
- Effectively manage outage scenarios
- Manage ad-hoc requirements from Ops & any other functions
- Discuss daily/weekly performance with stakeholders
- Outlier management for all efficiency parameters
- Analysis Strong Analytical skills
- Should be able to handle & achieve the departmental requirements
- Accurate and Timely reporting
- Client Management Internal and External
- Ability to work on data and generate various types dashboards, reports/ad-hoc reports
- Meeting client requirements within TAT and with accuracy
Desired Candidate Profile
We are looking for a candidate who has a strong understanding of local call centers in the area and can lead hiring, training, and quality at the local site level. The ideal candidate should have a local language knowledge and understanding of local culture, as well as a strong eye for reviewing data and a good persona for leading a center.
Requirements
- 15-20 years of experience in operations management
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Excellent communication and interpersonal skills
- Local language knowledge and understanding of local culture
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