Luxury Retail Sales Consultant
3 weeks ago
We are seeking a talented individual to join our team as a Luxury Retail Sales Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong passion for luxury retail.
Job Description:The successful candidate will be responsible for:
- Engaging with customers to provide unparalleled customer experiences via telephone and chat, building authentic relationships and discerning their unique jewelry preferences and needs.
- Conducting detailed and personalized consultations to recommend exquisite jewelry designs that align perfectly with each customer's style and requirements.
- Developing a profound understanding of Aurus and MOI's luxurious offerings, ensuring you can speak to the intricate details and craftsmanship of our collections.
- Crafting and delivering compelling sales pitches that highlight the luxury, quality, and timeless design of Aurus and MOI products.
- Identifying sophisticated opportunities to upsell or cross-sell, enhancing the customer's shopping experience with complementary pieces.
- Guiding customers through the refined ordering process, collaborating closely with the order processing team to ensure impeccable order fulfillment and timely delivery.
- Collecting and relaying valuable customer insights and feedback, contributing to the continuous improvement of product offerings and marketing strategies.
- Staying abreast of the latest jewelry industry trends and fashion influences, ensuring recommendations are always at the cutting edge of style.
- A Bachelor's degree in Retail or a related field is a plus.
- Demonstrated success in managing and cultivating high-end client accounts.
- Superior communication and presentation skills, with the ability to convey luxury and sophistication.
- Strong analytical abilities and a refined approach to problem-solving.
- Exceptional written and verbal interpersonal skills, capable of building rapport and trust with discerning clientele.
- Expertise in using telephony and chat platforms, as well as advanced CRM software.
- A meticulous eye for detail and the ability to manage multiple tasks with elegance and efficiency.
- Ability to adapt to evolving sales strategies and ever-changing customer preferences.
- An empathetic and customer-centric attitude, dedicated to delivering an exceptional luxury experience.
Aurus Fine Jewels is a tight-knit group of passionate dreamers rooted in craft and design. We are a company of jewelry geeks, designers, visual thinkers, and engineers –– all with a shared passion to pursue excellence in what we do with our lives.
We work in a collaborative setup where each creative mind has a seat at the table –– as we discover and determine ways to consistently offer a young, fresh and unique voice in the traditional legacy-led jewelry industry.
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