Senior Customer Liaison Specialist

2 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

Job Overview:

  • Key Responsibilities:
  • Act as the primary liaison for customer inquiries through various channels, ensuring timely and effective communication.
  • Develop and maintain long-term partnerships with clients by comprehensively understanding their needs and providing proactive solutions.
  • Address customer complaints in a professional manner, implementing suitable resolutions and following up to ensure complete satisfaction.
  • Collaborate seamlessly with internal teams (sales, support, product, etc.) to guarantee consistent and exceptional service delivery.
  • Assist in onboarding new customers, facilitating a smooth transition process.
  • Accurately document customer interactions and follow-ups using CRM tools, enabling data-driven decision making.
  • Gather valuable insights from customer feedback and share them with the team to drive continuous improvement of products, services, and processes.
  • Consistently meet or exceed customer satisfaction and retention targets, demonstrating a commitment to excellence.
Required Skills and Qualifications:
  • Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills.
  • Relationship Building: Ability to establish and maintain strong, trusting relationships with clients.
  • Adaptability: Flexibility to adapt to changing customer needs and priorities.
  • Technical Skills: Proficiency in CRM software and other relevant tools.
Benefits:
  • Opportunities for Growth: Career development and advancement opportunities within the organization.
  • Collaborative Environment: Chance to work with a dynamic and supportive team.
  • Professional Development: Access to training, mentorship, and resources for skill enhancement.
Others:

Why Join Us? We offer a unique opportunity to build lasting relationships with clients, drive business growth, and contribute to a dynamic team environment. If you're passionate about delivering exceptional customer experiences and growing your career, we invite you to explore this exciting opportunity.

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