Senior Network Operations Engineering Manager
3 weeks ago
About Tekion:
Tekion is revolutionizing the automotive industry with its cloud-native platform, which includes the Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). Our platform seamlessly connects the entire automotive retail ecosystem, leveraging cutting-edge technology, big data, machine learning, and AI. With a transformative impact, Tekion empowers OEMs, retailers/dealers, and consumers with the best automotive retail experiences.
Job Title: Engineering Manager, Network Operations
We are seeking an experienced Engineering Manager for our Network Operations team to drive operational excellence and innovation. The ideal candidate will have a minimum of 8 years of experience in NOC, Production Support, or Command Center roles within a 24 x 7 operational environment.
Key Responsibilities:
- Lead the monitoring and maintenance of system health using observability platforms.
- Provide expert consultation and implementation of APM, Real User Monitoring, Synthetic Monitoring, Infrastructure Monitoring, and Log Management modules.
- Oversee incident, problem, change, and release management processes.
- Manage major incident bridge calls and post-incident reviews.
- Conduct root cause analysis and troubleshooting using tools like New Relic and Kibana.
- Develop and maintain monitoring alerts and dashboards.
- Resolve production issues across various services and stack levels.
- Ensure compliance with Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
- Develop monitoring solutions to detect symptoms and prevent outages.
- Automate operational processes to enhance system efficiency and reduce manual tasks.
- Take responsibility for on-call rotations to address potential issues or disruptions.
Qualifications and Education Requirements:
- 5+ years of experience in NOC/Production Support/Command Center roles.
- 3+ years of experience as an Engineering Manager - people and performance management.
- Advanced knowledge of observability platforms.
- Extensive hands-on experience across multiple platforms.
- In-depth understanding of ITIL processes and best practices.
- Superior problem-solving and troubleshooting skills.
Preferred Skills:
- Expertise in cloud computing platforms.
- Significant experience in technical support or operations roles.
- Ability to create comprehensive technical documentation and knowledge bases.
- Proven experience in monitoring and maintaining large-scale systems.
- Advanced knowledge of monitoring and logging tools.
- Experience in Dev support is highly beneficial.
Why Tekion:
We are a dynamic and innovative company that values our employees' growth and well-being. Our mission is to positively disrupt the automotive industry, and we are looking for talented individuals who share our vision and passion. Join us and be part of a team that is shaping the future of the automotive retail ecosystem.
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