Senior Network Operations Engineering Manager

3 weeks ago


Bengaluru, Karnataka, India Tekion Full time

About Tekion:

Tekion is revolutionizing the automotive industry with its cloud-native platform, which includes the Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). Our platform seamlessly connects the entire automotive retail ecosystem, leveraging cutting-edge technology, big data, machine learning, and AI. With a transformative impact, Tekion empowers OEMs, retailers/dealers, and consumers with the best automotive retail experiences.

Job Title: Engineering Manager, Network Operations

We are seeking an experienced Engineering Manager for our Network Operations team to drive operational excellence and innovation. The ideal candidate will have a minimum of 8 years of experience in NOC, Production Support, or Command Center roles within a 24 x 7 operational environment.

Key Responsibilities:

  • Lead the monitoring and maintenance of system health using observability platforms.
  • Provide expert consultation and implementation of APM, Real User Monitoring, Synthetic Monitoring, Infrastructure Monitoring, and Log Management modules.
  • Oversee incident, problem, change, and release management processes.
  • Manage major incident bridge calls and post-incident reviews.
  • Conduct root cause analysis and troubleshooting using tools like New Relic and Kibana.
  • Develop and maintain monitoring alerts and dashboards.
  • Resolve production issues across various services and stack levels.
  • Ensure compliance with Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
  • Develop monitoring solutions to detect symptoms and prevent outages.
  • Automate operational processes to enhance system efficiency and reduce manual tasks.
  • Take responsibility for on-call rotations to address potential issues or disruptions.

Qualifications and Education Requirements:

  • 5+ years of experience in NOC/Production Support/Command Center roles.
  • 3+ years of experience as an Engineering Manager - people and performance management.
  • Advanced knowledge of observability platforms.
  • Extensive hands-on experience across multiple platforms.
  • In-depth understanding of ITIL processes and best practices.
  • Superior problem-solving and troubleshooting skills.

Preferred Skills:

  • Expertise in cloud computing platforms.
  • Significant experience in technical support or operations roles.
  • Ability to create comprehensive technical documentation and knowledge bases.
  • Proven experience in monitoring and maintaining large-scale systems.
  • Advanced knowledge of monitoring and logging tools.
  • Experience in Dev support is highly beneficial.

Why Tekion:

We are a dynamic and innovative company that values our employees' growth and well-being. Our mission is to positively disrupt the automotive industry, and we are looking for talented individuals who share our vision and passion. Join us and be part of a team that is shaping the future of the automotive retail ecosystem.



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