Chargeback Team Leader Position Available

5 days ago

Chennai, Tamil Nadu, India beBeeTeamLeader Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Team Lead Job Description

About the Role: We are seeking a highly skilled Senior Team Lead to supervise and lead a team of chargeback analysts. The successful candidate will ensure timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines.

Responsibilities:

  1. Lead a team of chargeback analysts, ensuring timely and accurate processing of card disputes in line with Visa/Mastercard and scheme guidelines.
  2. Monitor daily work allocation, productivity, and quality metrics.
  3. Act as a point of escalation for complex or high-value chargeback cases.
  4. Ensure compliance with internal controls and regulatory guidelines.
  5. Provide regular coaching, feedback, and performance reviews for team members.
  6. Prepare and deliver operational reports, trend analysis, and process improvements.

Qualifications and Skills

  • Graduate in any discipline; finance or commerce background preferred.
  • 5-7 years of total experience with at least 3 years in a team-leading role handling chargebacks, disputes, or transaction processing.
  • Strong knowledge of Visa, Mastercard, and EFTPOS dispute rules.
  • Excellent communication and stakeholder management skills.

Requirements

  • Strong understanding of chargeback regulations.
  • Excellent people management skills.
  • Prior exposure to banking or financial services processes.

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