Technical Lead for Application Support

3 days ago


Chennai, Tamil Nadu, India NielsenIQ Full time

**Overview:**

NielsenIQ's Global Command Center is a critical component of our support organization, providing 24/7 coverage for our enterprise software solutions. We are seeking an experienced Technical Lead for Application Support to join our team and lead a group of L1 and L2 support specialists.

**Key Responsibilities:**

  1. Lead a team of support specialists in providing application production support for various applications.
  2. Develop and implement strategies to improve system availability and minimize downtime.
  3. Collaborate with cross-functional teams to resolve production issues and implement long-term solutions.

**Requirements:**

  • 8+ years of experience in Business Application Support with expertise in ITIL and ITSM.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Experience working in a 24/7 environment and ability to work flexible hours as needed.


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