Community Engagement Specialist

6 days ago


Delhi, Delhi, India TEDxGateway Full time
{"title": "Community Manager", "description": "Role Overview

At TEDxGateway, we're seeking a skilled Community Manager to join our team. As a key member of our community team, you'll be responsible for developing and implementing strategies to engage and grow our online community.

Key Responsibilities
  • Develop and execute social media and communication campaigns to boost engagement and drive community growth.
  • Organize and participate in events to build a stronger community and enhance brand visibility.
  • Monitor online presence and track feedback, reviews, and community insights to report on community health and areas of improvement.
  • Cross-team collaboration with Marketing, PR, Communications, Development, and Sales teams to ensure brand consistency and stay updated on new products/features.
  • Relationship building with customers, potential customers, industry professionals, and journalists.
  • Event management to engage the community and promote the brand.
  • Customer engagement through prompt responses to comments, customer queries, and feedback.
  • Crisis management to maintain a positive and respectful community environment.
  • Reporting and analysis of key metrics like event attendance, social engagement, and online traffic.
Requirements
  • Proven work experience as a Community Manager with a demonstrated ability to grow and engage a community.
  • Experience launching and managing community projects such as ambassador programs, online forums, and event series.
  • Excellent verbal and written communication skills with the ability to manage customer engagement across different platforms.
  • Hands-on experience managing social media for brands with a deep understanding of online customer engagement metrics and website traffic.
  • Familiarity with online marketing, including content creation, SEO, and multi-channel digital campaigns.
  • Strong attention to detail, organizational skills, and the ability to handle multiple tasks simultaneously.
  • Ability to track, interpret, and report on community metrics, online engagement, and traffic trends.
  • BSc in Marketing, Communications, or a related field; certifications in community management, digital marketing, or social media are a plus.
  • Knowledge of content management systems, digital marketing tools, data analytics, and social media platforms.
  • Ability to stay updated on emerging digital trends and adjust community strategies accordingly.
About TEDxGateway

TEDxGateway is a platform that brings people, ideas, and resources together to create and move mountains in the world, making it a better place. We provide a stage for groundbreaking ideas, inspiring thousands and catalyzing change across various sectors.

", "lang_code": "en"}

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