
Remote Patient Service Coordinator
5 days ago
As a key member of our team, you will provide essential administrative and patient support for a physical and rehabilitation medicine clinic. This is a full-time, remote position.
The ideal candidate will be the first point of contact for patients, therapists, and staff, managing the day-to-day operations of the front office remotely. Your role is vital in ensuring smooth communication and efficient patient flow.
- Financial & Administrative Support: Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance benefits and handle co-pay collection.
- Scheduling & Coordination: Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers.
- Patient Management: Assist clinic therapists, monitor patient evaluations, and track patient discharge lists. Proactively address patient no-shows and cancellations to ensure continuity of care.
Our ideal candidate possesses:
- At least one year of experience in administrative and medical office roles, specifically with scheduling.
- Excellent verbal and written communication skills with a clear, neutral accent.
- Proficiency in Electronic Medical Records (EMR) systems such as Epic, AthenaHealth, or WebPT.
- Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) skills are a plus.
This role requires a high level of organization, attention to detail, and effective time management. You must be available to work from Monday to Thursday, 5:30 PM to 6:30 AM IST, and Friday, 5:30 PM to 4:30 AM IST.
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