Data Insights Manager
4 weeks ago
Location: Mumbai or Pune
Job Type: Full-Time (Hybrid working environment i.e. Work from home or office basis client requirement)
About the Role:We are seeking a highly skilled and experienced professional to join our dynamic team as a Manager, Profile Analytics. The ideal candidate will have a strong background in contact center or call center environments, advanced proficiency in Microsoft Excel, and expertise in data and text analytics using Python or R.
Key Responsibilities:- Develop and lead solution development to generate insights from new data and tools.
- Develop tools and methods for analysis and reporting of new data to drive business decisions.
- Collaborate with cross-functional teams to identify opportunities for process optimization and enhance customer experience.
- Present findings and recommendations to senior management and stakeholders in a clear and concise manner.
- Ensure data accuracy, integrity, and security in all analytics processes.
- Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field. A Master's degree is a plus.
- Proven experience in a contact center or call center environment operations.
- Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and statistical analysis.
- Strong knowledge of Python or R for data and text analytics.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and presentation skills.
- Ability to work effectively in a fast-paced, dynamic environment.
Interested candidates can share their resumes directly to sneha.das@capita.com
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