Data Insights Manager
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced professional to join our dynamic team as a Data Insights Manager. The ideal candidate will have a strong background in contact center or call center environments, advanced proficiency in Microsoft Excel, and expertise in data and text analytics using Python or R.
Key Responsibilities:
- Generate insights from new data and tools, and lead solution development.
- Develop tools and methods for analysis and reporting of new data.
- Develop comprehensive customer experience models that guide the business.
- Guide and support benefit estimation and measurement for individual projects.
- Conduct ad-hoc analysis on a request basis as required by the business.
Requirements:
- Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field.
- Proven experience in a contact center or call center environment operations.
- Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and statistical analysis.
- Strong knowledge of Python or R for data and text analytics.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and presentation skills.
About Us:
Capita India is a dynamic organization seeking a talented professional to join our team. The successful candidate will have the opportunity to work with a diverse group of individuals and contribute to the growth and success of our organization.
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