Highly Skilled Cybersecurity Solutions Engineer
24 hours ago
About the Job
We are seeking a highly skilled and experienced Cybersecurity Solutions Engineer to join our team at NTT DATA.
Job Description
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and provide expert-level technical support to clients. The successful candidate will be responsible for managing tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.
This position requires considerable judgment and independent analysis within defined policies and practices, as well as analytical thinking and deep technical expertise in achieving client outcomes.
Key Responsibilities:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assist in analyzing, assigning, and escalating support calls.
- Investigate third line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd party vendors if necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identify opportunities for work optimization, including opportunities for automation of work.
- Coach L2 teams for advance technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Perform any other related task as required.
Requirements:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Relevant certifications depending on technology domain expertise, such as CCNP in Security or PCNSE certification or Firewall Vendor related certification.
- Seasoned Managed Services experience handling complex Security Infrastructure.
- Seasoned experience required in Engineering function within a medium to large ICT organization.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
What We Offer:
Negotiable salary: $80,000 - $120,000 per year, depending on experience.
About NTT DATA
NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion each year in R&D to help organizations move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
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