
Client Liaison Specialist
2 days ago
We are currently seeking a highly skilled Guest Experience Coordinator to join our team. As the primary point of contact for clients and visitors, you will be responsible for delivering exceptional customer service and ensuring a seamless experience.
Job OverviewThe Guest Experience Coordinator will be responsible for managing front desk operations, including walk-in inquiries, calls, and appointment scheduling. You will also assist the sales and CRM teams by handling client interactions, documentation, and follow-ups.
Key Responsibilities- Greet and welcome visitors, clients, and prospective buyers, setting a positive tone for their experience.
- Handle front desk operations, including answering phone calls, responding to emails, and scheduling appointments.
- Assist the sales team by providing project-related information to visitors and guiding them to the concerned department.
- Coordinate with internal teams to ensure a smooth client experience.
- Manage client feedback, queries, and escalate issues to ensure timely resolution.
- Maintain records of client visits, inquiries, and interactions for reporting purposes.
- Excellent communication and interpersonal skills (English). Pleasant personality, confident, and customer service oriented.
- Ability to handle client interactions with professionalism and empathy.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Experience in real estate, hospitality, aviation, or front desk roles preferred.
- Strong organizational and coordination abilities.
This is an excellent opportunity to work with a leading brand, gain exposure to client-facing and customer relationship management roles, and enjoy a growth-oriented work culture with professional training and mentoring.
Qualifications- Graduate in Hospitality, Business Administration, or any discipline.
- Prior experience as a Front Office Executive / Customer Service Executive is an advantage.
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