Database Administrator for Cyber Resilience Solutions

4 weeks ago


Bengaluru, Karnataka, India Commvault Systems (India) Private Limited Full time

About the Role:

We are seeking a Senior Technical Community Specialist to ensure our users have an exceptional experience on our platform. The ideal candidate will be directly responsible for helping our customers onboard, resolve issues, connect with experts and peers to navigate challenges, share best practices, and optimize satisfaction and success with Commvault solutions.

Key Responsibilities:

  • Manage the day-to-day execution of Commvault's technical community program and end-user engagement.
  • Connect with and build trusted relationships with our user base.
  • Welcome and assist new Community members and new Commvault users in understanding and navigating the Community and other Commvault resources and programs.
  • Diagnose, troubleshoot, and resolve user issues in a timely manner.
  • Aggregate, create, and promote user-centric resources, such as FAQs, demo and how-to content, and tutorials.
  • Collaborate with internal teams to gather feedback and insights from users.
  • Assist with tracking and analyzing user engagement and performance metrics.

Requirements:

  • Experience supporting the development and expansion of a successful online community or similar program.
  • Technical familiarity with Commvault or other backup and recovery solutions or IT infrastructure solutions.
  • Strong project management abilities and problem-solving skills.
  • Exceptional communication skills, both written and verbal.
  • Previous experience with analytics and performance reporting preferred.

About Commvault:

Commvault is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient.


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