Senior Functional Specialist

1 week ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 70,00,000
Process Trainer

Job Title: Process Trainer

We are seeking a skilled Process Trainer to join our team.

Key Responsibilities:

  • Provide day-to-day functional direction to agents within the program training classroom environment.
  • Utilize effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning techniques.
  • Prepare and present training material through classroom learning, hands-on demonstrations, and supporting activities.
  • Support and partner with Operations to transition agents from training to production environment.
  • Ensure effective, consistent communication with managers, peers, and other resource groups.

Requirements:

  • Excellent communication skills.
  • Comprehensive knowledge of all PCs / Printers.
  • Excellent troubleshooting and problem-solving skills.
  • Solid understanding of computer hardware, software, and networking concepts.
  • Ability to effectively communicate technical information to non-technical users.
  • Proficiency in using ServiceNow or similar IT service management tools.
  • Strong understanding of Active Directory, including user and group management.
  • Should have analytical skills with basics in Excel to analyze and identify areas of technical and skill competency improvement.
  • High Levels of demonstrated Interpersonal & communication skills and stakeholder management skills.

Benefits:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Interested candidates can submit their CV for consideration.

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