Customer Support Specialist

3 weeks ago

Pune HO, India Amber Full time
About Amber

Amber is a leading student housing platform that helps millions of students worldwide find and book full-time accommodations near their universities. Our platform offers a seamless and accessible experience for international mobility and living.

Job Description

We are seeking a Customer Support Apprentice to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our users. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email, phone calls, and chat.
  • Manage large volumes of incoming calls, chats, and emails effectively.
  • Identify and assess customer needs to achieve satisfaction.
  • Maintain updated knowledge of our products, services, and customer service policies across all communication channels.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain complex concepts in a clear and simple manner to customers.
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
  • Participate in training opportunities provided by the organization to enhance customer service skills.
  • Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions.
  • Assign tickets to respective associates/managers and follow up on their resolution.
  • Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
  • Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department.
  • Take total accountability for Customer Satisfaction (CSAT) across all communication channels.
Requirements:
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills, both written and verbal.
  • Ability to multitask, prioritize, and manage time effectively.
  • Friendly and welcoming manner with clients and other members of the customer service team.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Strong command of written and verbal English.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Patience when handling tough cases.
  • Familiarity with the industry is a plus for chat support roles.
What You'll Get from Amber

We offer a fast-paced growth environment, total freedom and authority, an amazing work culture, and fair compensation. If you're passionate about making international mobility and living seamless and accessible, join us in building the future of student housing.

  • Customer Support Specialist

    3 weeks ago

    Pune H.O, India Hafla | حفلة Full time

    Join Hafla | حفلة and Make a Difference in the Events IndustryWe are excited to announce that we are hiring a Customer Support Specialist to join our vibrant team! If you're passionate about providing outstanding support to our customers and enjoy tackling challenges with effective solutions, we want to hear from you.What We Need:Excellent English...

  • Product Support Specialist

    3 weeks ago

    Pune H.O, India Truein Full time

    Product Support SpecialistAt Truein, we're on a mission to bring transparency and controls to the time & attendance process. We're looking for a skilled Product Support Specialist to join our team and help our customers succeed.About the RoleAs a Product Support Specialist, you'll be the primary point of contact for customer issues and queries. You'll work...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Pranam Recruiters Full time

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Pranam Recruiters. As a Customer Support Specialist, you will be responsible for handling customer queries efficiently and effectively, providing excellent customer service through voice and chat support, and ensuring customer...

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Pranam Recruiters Full time

    bJob Title:/b Customer Support SpecialistbrbrbJob Summary:/bbrPranam Recruiters is seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for handling customer queries efficiently and effectively, providing excellent customer service through voice and chat support, and ensuring customer...

  • Customer Support Specialist

    3 days ago

    Pune, Maharashtra, India Enghouse Systems Full time

    Job Title: Customer Support SpecialistAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team at Enghouse Networks.Key Responsibilities* Provide technical support to customers, addressing complex problems and ensuring high levels of customer satisfaction* Collaborate with internal and external stakeholders to resolve issues and...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Infobip Full time

    Technical Customer Support RoleAs a Customer Support Specialist at Infobip, you will be responsible for providing top-notch technical assistance and post-sales support to our customers. This role requires a skilled and independent engineering resource who can troubleshoot technical problems and resolve issues with desired quality and customer satisfaction...

  • Help Desk Support Specialist

    3 weeks ago

    Pune H.O, India Hawaii Tech Support Full time

    Job Title: Help Desk EngineerHawaii Tech Support is seeking a skilled Help Desk Engineer to provide first-line technical support to end-users. The ideal candidate will be responsible for diagnosing and resolving hardware, software, cloud applications, and network-related issues.Key Responsibilities:Provide timely and accurate technical support for hardware,...

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India CRIF India Full time

    Job Title: Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist to join our team at CRIF India. As a Customer Support Specialist, you will be responsible for collecting and entering data on companies, verifying documents, and delivering reports to clients. You will also be responsible for managing new...

  • Technical Support Specialist

    3 weeks ago

    Pune H.O, India Contextine Software Pvt. Ltd. Full time

    Job Title: Technical SupportAt Contextine Software Pvt. Ltd., we are seeking a highly skilled Technical Support professional to join our team. As a Technical Support specialist, you will play a crucial role in ensuring that our customers receive exceptional support and service.Key Responsibilities:Remotely assist technicians with installations and ensure...

  • Customer Support Specialist

    3 weeks ago

    Pune H.O, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

    Job Title: Customer Support ExecutiveOrbiTouch HR (orbiTouch outsourcing pvt ltd) is seeking a highly skilled and experienced Customer Support Executive to join our team.Responsibilities:Lead the customer support department in resolving product complaints and issues.Test, analyze, and troubleshoot electronic products to identify and resolve problems.Repair...

  • Customer Support Specialist

    3 days ago

    Pune, Maharashtra, India Avoma, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Success Technical Support Specialist to join our team at Avoma, Inc.The ideal candidate will have excellent communication and problem-solving skills, a proven track record of delivering first-class customer support, and a passion for staying up-to-date with the latest technologies and tools.

  • Customer Support Specialist

    4 days ago

    Pune, Maharashtra, India Siemens Healthcare Private Limited Full time

    Job Title: Customer Support SpecialistJob Summary: Siemens Healthineers is seeking a skilled Customer Support Specialist to provide service support for CT/MRI/Cathlab modality in Nashik location.Responsibilities:Installation and service support for equipment such as MRI/CT/Cath Lab/Digital X-ray.Handling breakdowns, updates calls, safety checks, and closure...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Breezy Talent Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Breezy Talent. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction and retention for our international clients.Key Responsibilities:• Manage and respond to customer inquiries via phone, email, and...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Recrudo Labs Full time

    Customer Support SpecialistAt Recrudo Labs, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring customer satisfaction and retention through effective communication and problem-solving.Key Responsibilities:Handle incoming customer inquiries via...

  • Customer Support Specialist

    7 days ago

    Pune, Maharashtra, India Tata Technologies Full time

    We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, answering their queries and resolving their issues in a timely and professional...

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Gravitas Hub Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Gravitas Hub. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients in the industrial equipment sector.Key ResponsibilitiesCustomer Service: Provide timely and effective support to...

  • Customer Support Specialist

    3 weeks ago

    Pune H.O, India Amber Full time

    About AmberAmber is a leading accommodation booking platform for students, helping over 80 million students worldwide find and book full-time accommodations near their universities. Our platform streamlines the process, eliminating the hassle of negotiation, non-standardized paperwork, and broken payment processes.Our MissionWe aim to make international...

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Recrudo Labs Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Recrudo Labs. As a key member of our international customer support team, you will play a vital role in ensuring customer satisfaction and retention for our global clients.Key ResponsibilitiesProvide exceptional customer service via phone, email, and chat, resolving...

  • Customer Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for handling customer queries efficiently and effectively, providing excellent customer service through voice and chat support, and ensuring customer satisfaction by resolving issues and providing...

  • Customer Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Pranam Recruiters Full time

    Job Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Pranam Recruiters. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through voice and chat support.Key Responsibilities:Handling customer queries efficiently and effectively.Providing excellent...