Data Support Operations Specialist

2 weeks ago

Kannur, Kerala, India beBeeExpert Full time ₹ 20,00,000 - ₹ 25,00,000

Job Summary

Support Team Lead Position

This is a leadership role where you will oversee the daily operations of our support team. The successful candidate will be responsible for ensuring that all support activities are handled efficiently and effectively.

Key Responsibilities:
  • Lead and mentor a team of engineers to ensure smooth handling of support tasks.
  • Provide technical guidance to resolve complex issues and optimize workflows.
  • Assign tasks, track progress, and ensure SLA compliance for support tickets.
Technical Expertise:
  • Manage the support operations for applications built on Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
  • Oversee the monitoring and maintenance of Azure SQL databases and AKS deployments.
Incident Management and Escalation:
  • Act as the escalation point for critical incidents and production issues.
  • Conduct root cause analysis for recurring incidents and implement preventive measures.
Process Optimization and Automation:
  • Identify and implement improvements in support processes to enhance efficiency and reliability.
  • Leverage automation tools to reduce manual intervention and streamline operations.
Collaboration and Stakeholder Management:
  • Work closely with cross-functional teams to ensure alignment and timely issue resolution.
Documentation and Knowledge Sharing:
  • Develop comprehensive documentation for support processes, incident resolutions, and system configurations.
  • Conduct training sessions and knowledge-sharing workshops for the support team.

Required Qualifications:

Bachelor's degree in Computer Science or related technical field OR Equivalent required.

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