Senior Service Operations Lead

2 days ago


Solapur, Maharashtra, India beBeeServiceOperationsManager Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

Job Title: Service Operations Manager

 

About the Role:

This is a senior leadership position responsible for overseeing service operations for Surface Mount Technology (SMT) machines.

Key Responsibilities:
  • Lead Service Delivery: Direct and manage a team of field service engineers to ensure seamless service delivery to customers.
  • Install and Commission: Coordinate the installation, commissioning, and support of SMT lines at customer sites with minimal downtime.
  • Troubleshooting and Maintenance: Provide technical expertise and guidance to resolve complex service and maintenance issues.
  • Preventive Maintenance: Develop and implement preventive maintenance programs to ensure optimal machine performance.
  • Communication and Coordination: Maintain strong communication with suppliers and cross-functional teams for efficient customer support.
  • Documentation and Reporting: Ensure accurate and timely documentation of service reports, logs, and other relevant information.

 

Requirements:
  • Education: Bachelor's Degree or Diploma in Electronics, Electrical, or Mechatronics Engineering.
  • Experience: 12+ years of experience in SMT industry, with at least 8 years of hands-on experience with Fuji SMT machines.
  • Knowledge: In-depth knowledge of Fuji platforms, including NXTR, NXT series, feeders, placement heads, and vision systems.
  • Skills: Strong analytical, troubleshooting, leadership, communication, and interpersonal skills.
  • Travel: Willingness to travel to customer sites as required.


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