Human Capital Management Specialist
3 weeks ago
Ameriprise Financial is a leading U.S. based financial planning company with a global presence, offering client-based financial solutions for over 125 years.
We are seeking an experienced HR Services Analyst to join our team in India, working in the People Resource Center (PRC) and playing a critical role in employee inquiry/issue resolution.
The successful candidate will be responsible for:
- Providing accurate and timely responses to questions and inquiries via various channels.
- Probing for information to diagnose issues and determine the best course of action.
- Escalating complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution.
- Utilizing available tools and knowledge to consistently respond to questions and provide education and coaching to employees.
- Performing assigned data audits to proactively identify and correct errors in employee HR data.
- Staging new hire processing and managing internal transfers across the globe.
- Managing HR data changes, such as address updates, name changes, and benefit corrections.
- Completing transactions related to benefit changes, job data changes, leader, and compensation changes.
- Fulfilling general requests for documentation, such as employment verification letters.
To be successful in this role, you will need:
- At least 1 year of customer service experience in a contact center environment.
- Proficiency in MS office suite software (Outlook, Teams, Word, Excel).
- Organizational skills with strong attention to detail.
- Ability to multi-task and demonstrate strong follow-through.
- Excellent written and verbal communication skills.
- Bachelor's degree in a related field of study.
Prior experience in HR service/contact center supporting HR, payroll, and/or benefits, as well as experience with case management/CRM software, are highly preferred.
We offer a competitive salary of ₹13,50,000 - ₹16,00,000 per annum, depending on your qualifications and experience, and a range of benefits, including health insurance and retirement plan.
Ameriprise Financial is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from talented individuals who share our passion for delivering exceptional customer service and contributing to our inclusive culture.
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