Computer System Specialist

1 day ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users.

Key Responsibilities:

  • Troubleshoot technical issues with software, hardware, and networking
  • Provision, deprovision, and audit access rights for company resources
  • Manage Active Directory information, ensuring accuracy and regular updates
  • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
  • Assist end-users in resolving complex technical problems
  • Follow up with end-users to ensure that inquiries are resolved within established SLAs
  • Log and track inquiries using a ticketing system while maintaining history records
  • Document and maintain workflows utilized in successful issue resolution
  • Identify, evaluate, and prioritize end-user problems and complaints to ensure that inquiries are successfully resolved
  • Analyse and evaluate inquiry/problem reports and make recommendations to reduce the need for help desk involvement and end-user effort
  • Provide leadership and work guidance to less experienced personnel
  • Work with a global team to provide high-quality network/security services

Required Skills and Qualifications:

  • Fundamentals of networking, mainly TCP/IP
  • Experience with Windows and Mac OS hardware/software
  • Microsoft Office knowledge, particularly Excel
  • Active Directory management experience is desirable but not required
  • Virtual Machine deployment and management
  • Wireless technologies and protocols knowledge is desirable
  • VPN technologies (IPsec and SSL)
  • Relevant technical certification is highly desirable
  • Excellent communication skills
  • Interpersonal skills for interacting with team members
  • Leadership skills to mentor and provide guidance to less experienced personnel
  • Ability to work in a team environment
  • Configure and administer defined technology/systems in support of ongoing operations and projects

Benefits:

  • Opportunity to work with a global team
  • Chance to develop leadership skills
  • Professional growth and development opportunities

Others:

  • The ideal candidate should have a flexible attitude, be reliable, and have excellent time management skills

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