
Frontline Client Liaison
4 days ago
We are seeking a detail-oriented and customer-focused professional to serve as the first point of contact for our users.
As a key member of our team, you will play a crucial role in ensuring that our subscribers and clients receive seamless assistance and quick resolutions to their queries.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and other support channels.
- Troubleshoot basic product and account-related issues.
- Guide users on platform navigation, features, and subscription queries.
- Escalate technical issues to the product/tech team with clear documentation.
- Maintain and update FAQs, support documentation, and the knowledge base.
- Track, prioritize, and close support tickets within defined SLAs.
- Collect feedback and relay recurring issues or feature requests to the team.
Qualifications & Skills:
- Bachelor's degree in any field (finance background is a plus).
- 1–3 years of experience in customer support or client-facing roles.
- Excellent communication skills (written & verbal).
- Strong problem-solving ability and patience in handling queries.
- Familiarity with Jira for ticket tracking and issue escalation would be beneficial.
- Interest in financial markets will be an added advantage.
What We Offer:
- Opportunity to work in a fast-growing fintech environment.
- Exposure to cutting-edge financial intelligence tools.
- Collaborative and learning-focused atmosphere.
- Competitive compensation and growth opportunities.
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