
Customer Service Operations Trainer
1 week ago
We are seeking a highly skilled and experienced Trainer to join our team. The ideal candidate will have a strong background in training and development, with a focus on customer service principles and BPO operations.
Key Responsibilities:
1. Develop and deliver training programs for customer service agents, aligned with industry standards and client requirements.
2. Provide ongoing coaching and feedback to agents to improve their performance and customer satisfaction.
3. Collaborate with operational teams to identify training needs and refine strategies accordingly.
4. Assess the effectiveness of training programs through performance metrics and evaluation of individual and team performance.
Qualifications:
* Bachelor's degree in Business Administration, Communication, or a related field.
* Proven experience of two years in a BPO environment, with a focus on training and development.
* In-depth understanding of BPO operations, client-specific processes, and customer service principles.
* Strong communication and interpersonal skills.
* Ability to adapt training approaches to different learning styles and levels of experience.
* Certification in Training and Development or a related field is a plus.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Positive and collaborative work culture.
* Contribution to shaping a high-performing team.
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