Technical Support Specialist

11 hours ago

Bengaluru, Karnataka, India beBeeData Full time ₹ 1,04,000 - ₹ 1,30,878
Job Summary

As a Support Analyst, you will provide exceptional customer support and troubleshooting skills to resolve technical issues related to Anthology Software. This role involves creating and executing queries using SQL, identifying root causes of problems, escalating cases when necessary, and documenting issues for future reference.

Key Responsibilities
  • Provide timely and effective application support to customers.
  • Use SQL to create and execute queries, troubleshoot stored procedures, and identify root causes of issues.
  • Escalate cases to Development or Level II/Level III Analysts as needed.
  • Document all issues and resolutions in a comprehensive manner.
Required Skills and Qualifications
  • Bachelor's degree or higher in Computer Science or a related field.
  • Excellent listening skills to accurately understand customer-reported problems.
  • Strong analytical and organizational skills.
  • Knowledge of Windows technologies.
  • Experience with Microsoft SQL Server and database programming.
  • Fluency in written and spoken English.

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