Dedicated Quality Professional Wanted

6 days ago

Bareilly, Uttar Pradesh, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a dedicated Quality and Process Improvement Specialist to join our team. As a key member of our organization, you will be responsible for designing and implementing quality frameworks, leveraging deep CRM expertise to drive data-backed improvements, and enabling a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.

About the Role
  • Develop and maintain a call quality monitoring framework for Sales, Marketing, and Support departments.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Create, implement, and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Foster collaboration with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
  • Partner with department heads to identify process gaps, lead root-cause analyses, and implement corrective actions.
Required Skills and Qualifications
  • Bachelor's degree in Business, Healthcare, or related field; MBA preferred.
  • 10 – 15 years in quality management roles supporting multiple customer-facing teams.
  • 3+ years hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • Proven track record in drafting SOPs and delivering large-scale training.
  • Strong competency in data analysis, Excel, and dashboard tools.
  • Experience in EdTech or Healthcare domains is a strong plus.
What We Offer

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary package.

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