Technical Specialist
4 weeks ago
As a Technical Specialist - Cloud and Security Expert at NTT DATA, you will be responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance, this role will maintain a high level of service to clients. Your primary objective is to ensure zero missed service level agreement (SLA) conditions.
Key Skills and Qualifications:
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Required Experience:
Seasoned Managed Services experience handling complex cross technology infrastructure
Seasoned experience required in Engineering function within a medium to large ICT organisation
Seasoned working knowledge of ITIL processes
Seasoned experience working with vendors and/or 3rd parties
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